Shipping policy
Thank you for shopping at ShopCart. Please read our shipping policy below.
Order Processing Time
All orders are processed within [1–3] business days after payment confirmation (or order confirmation for Cash on Delivery). Orders are not processed or shipped on Sundays or public holidays. During sale periods or peak seasons, processing may take slightly longer.
Shipping Time
- Standard Shipping: [2–7] business days
- Express Shipping (if offered): [2–3] business days
Delivery times are estimates and begin from the date of dispatch, not the date of order. Delays can occur because of courier issues, weather, customs or other circumstances beyond our control.
Where We Ship
We currently ship to [India / worldwide / list countries]. International orders may be subject to customs duties, import taxes or fees charged by the destination country. These charges are the responsibility of the customer.
Cash on Delivery (COD)
COD is available for selected pin codes. Please keep the exact amount ready at the time of delivery. Orders refused at the door without a valid reason may lead to COD being disabled for your future orders.
Order Tracking
Once your order is dispatched, you will receive an email/SMS with a tracking number and a tracking link. Tracking may take 24–48 hours to update after dispatch.
Incorrect Address
Please make sure your shipping address is correct before placing your order. We are not responsible for orders lost or delayed because of an incorrect or incomplete address. If a package is returned to us because of a wrong address, re-shipping charges will apply.
Multiple Items in One Order
Items in a single order may be shipped separately and arrive on different days, since they may come from different warehouses. You will not be charged extra shipping for this.
Damaged or Lost Packages
If your order arrives damaged, or has not arrived within [7] days of dispatch, contact us at [your email] and we will investigate with the courier and offer a replacement or refund. For damaged items, please share clear photos of the package and product within [48 hours] of delivery.
