Refund policy

1. Returns

We accept returns up to [e.g., 30 days] after delivery, if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.

To initiate a return, please contact us at [ordersbrand002@gmail.com] with your order number and the reason for the return.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards

• Downloadable software products

• Perishable or personalized goods

• Final sale items

3. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [e.g., 5–10 business days].

4. Damaged or Defective Items

If your order arrives damaged in any way, please email us as soon as possible at [ordersbrand002@gmail.com] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.